Terms and conditions

This policy is published by Durrani Lab Private Limited, whose registered office is at #1-2 Jamadar Hospital Bldg., Khori Galli, Latur, Maharashtra, India. It was last updated on 11 November 2026 and applies from that date.

1. Who these terms are between

These terms are between you and Durrani Lab Private Limited, whose registered office is at #1-2 Jamadar Hospital Bldg., Khori Galli, Latur, Maharashtra, India. In these terms, “we” and “us” mean that company. “You” means the person using this website or buying from us, and the business or organisation that person acts for.

By using this website or paying us through it, you accept these terms. If you do not accept them, please do not use the website to buy from us. You must be 18 or older to buy from us.

2. What we offer

We supply:

• services: web development, mobile app development, custom software development, cloud and DevOps, AI and machine learning and IT consulting
• software on subscription
• digital products and software licences
• physical goods

Each is described on this website, on its product page or in a written proposal. What we supply matches that description. We do not publish reviews or testimonials that customers did not write.

3. Which document applies

Project work runs under a signed proposal, statement of work or agreement. Where that signed document and these terms say different things, the signed document applies.

Our privacy policy, refund and cancellation policy and shipping and delivery policy form part of these terms.

4. Prices and taxes

Prices on this website, in a quotation and on an invoice are in Indian rupees (INR), unless the document names another currency.

The fee for project work is set in a written quotation, after the scope is agreed. Our page on how we work and how we charge explains how a quotation is reached. Anything sold at a fixed price shows that price before you pay.

Before you pay, you see the total as a single figure, with a breakup of everything in it: the price, any delivery charge and any tax. Each price says whether it includes tax. Where GST applies, it is charged at the rate in force on the date of the invoice and is shown on the invoice. Nothing is added after payment that was not shown before it.

We issue an invoice or receipt for every payment. If you are buying for a business and want its GSTIN on the invoice, give it to us before the invoice is raised.

5. Payment

Online payments are taken through a third-party payment gateway. The payment step names the gateway and shows the methods available, such as cards, UPI and net banking. You enter your card, UPI or bank details on the page of the gateway. We do not receive or store them.

You confirm a purchase by your own action at the payment step. We do not use boxes that are ticked in advance, and nothing is added to an order unless you choose it.

An order is confirmed when the gateway tells us that the payment has succeeded. We then confirm it to you by email. If a payment fails, or you are charged twice, the refund and cancellation policy says what happens.

If you dispute a payment with your bank or card issuer, the bank decides the dispute under its own rules. Please write to us first, so that we can try to put the matter right.

6. Subscriptions and recurring payments

Where we offer software on subscription, the plan page and the payment step show the price, the billing cycle, what the plan includes and the date of the next renewal, before you subscribe. A subscription renews at the end of each billing cycle until it is cancelled.

Recurring payments are made under an e-mandate that you set up with your bank, your card issuer or your UPI app. Before you authorise it, you are shown the amount or the maximum amount, how often it is debited and how long the mandate is valid. Under the rules of the Reserve Bank of India, your bank or card issuer sends you a notice at least 24 hours before each debit. A debit above Rs 15,000 needs your authentication each time and fails without it.

You can cancel a subscription at any time. Write to contact@durranilab.com or use the contact form, or cancel the mandate in your bank or UPI app. Cancelling takes one message. We do not ask you to call us or to give a reason.

• We confirm a cancellation in writing within 48 hours of receiving it, and no renewal is charged after that confirmation.
• Access continues until the end of the period you have already paid for.
• A request to refund the current period is reviewed under the refund and cancellation policy.
• If a renewal payment fails, we tell you by email and ask you to pay again or by another method. If the payment is not made, access may be paused until it is. We tell you before access is paused.
• A change to the price of a plan applies only to a renewal that falls after we have told you about it by email. You can cancel before that renewal.

7. Digital products and licences

When you buy a digital product or a software licence, you receive the right to use it on the terms shown on its product page or in the licence that comes with it. Unless that licence says otherwise:

• the licence is for you or your organisation, and you may not transfer or resell it
• you may not copy the product for others, sublicense it or remove its notices
• ownership of the product stays with us or with the party that licenses it to us

Digital products and licences are delivered by email or download. Nothing is physically shipped. The shipping and delivery policy gives the delivery time.

8. Physical goods

Physical goods are sold as described on their product page. The page shows the price, the declarations the law requires for packaged goods and the country of origin. Any warranty that comes with a product is stated on its page.

Delivery follows the shipping and delivery policy. Goods remain our responsibility until they are delivered to the address you gave.

9. Cancellations and refunds

You can ask to cancel an order and you can ask for a refund. Every request is reviewed individually, against stated criteria and within stated times. The refund and cancellation policy sets these out and forms part of these terms.

10. Your responsibilities

When you enquire or buy, you agree to:

• give us accurate information, including your contact, billing and delivery details
• send the content, approvals and access that a project needs, at the times agreed
• hold the right to use any text, image, data or other material you give us
• use what we supply lawfully
• keep any login details we give you to yourself

A project schedule moves by the time we spend waiting for content, approvals or access.

11. Intellectual property

The text, design, graphics and code of this website, and the Durrani Lab name and mark, belong to Durrani Lab Private Limited. You may read the website, link to it and quote short passages with credit. You may not copy the website or use our name or mark in a way that suggests a connection with us, unless we have agreed in writing.

Who owns what we build for a client, such as code, designs and documents, is set by the signed agreement for that project.

What you send us in an enquiry remains yours. You allow us to use it to answer you and to prepare a proposal.

12. The AI assistant

The assistant on this website is an AI. It gives general information about Durrani Lab and can draft a project brief from what you tell it. Its replies can be wrong.

A reply from the assistant is not professional advice, a quotation or a commitment by us. A brief it drafts is a starting point that our team reviews. Only a written proposal or agreement from our team binds us. The privacy policy explains how the assistant handles what you type.

13. Acceptable use of this website

You agree not to:

• use this website or the assistant for anything unlawful
• try to break, overload or gain unauthorised access to the website, the assistant or the systems behind them
• send automated requests in a volume that harms the service for others
• send malicious code, or material that infringes the rights of another person
• use the assistant to produce content that is unlawful or abusive

We may limit or block access that breaks these rules.

14. Third-party services and links

Some parts of what we do rely on services run by others: the payment gateway, the hosting provider, the provider of AI models, courier services, WhatsApp and the social media sites we link to. Each runs under its own terms and privacy policy. We choose them with care, and we are not responsible for the content of other websites.

15. Warranties and liability

We supply services with reasonable care and skill, and we supply goods and digital products as described. We work to keep this website accurate and available. We do not promise that it will be free of errors or interruptions at all times.

As far as the law allows:

• we are not liable for indirect losses that arise from the use of this website, such as loss of profit, business or data
• our total liability for a purchase made through this website is limited to the amount paid for that purchase
• liability for project work is set by the signed agreement for that project

Nothing in these terms limits a liability that the law does not allow to be limited. Nothing in these terms removes a right that consumer law gives you, including the right to a remedy where goods or services are defective, deficient or not as described.

16. Customers outside India

We work with customers outside India. You are billed in the currency shown on the invoice. Indian GST is applied where the conditions that Indian tax law sets for an export of services are not met. Any tax, duty, bank charge or currency conversion charge in your own country is yours to pay.

Services, subscriptions and digital products are delivered online. Whether physical goods can be sent to you is stated in the shipping and delivery policy. These terms, and the law that governs them, apply wherever you are.

17. Events outside our control

We are not responsible for a delay or a failure caused by an event outside our reasonable control, such as a flood, a fire, a power or network failure, a strike, an act of government or the failure of a service run by someone else. We tell you as soon as we can, and we resume when the event ends. If the event lasts so long that the order no longer serves its purpose, you or we may cancel it, and the refund and cancellation policy applies to anything paid for and not delivered.

18. Governing law and jurisdiction

These terms are governed by the laws of India. The courts at Latur, Maharashtra have jurisdiction over any dispute that arises from these terms, from this website or from a purchase made through it.

This section does not remove or limit any right that the law gives a consumer and that cannot be given up by agreement. That includes the right of a consumer to approach a consumer commission that has jurisdiction under the Consumer Protection Act 2019.

19. Changes to these terms

We may change these terms when our services, this website or the law changes. The date at the top of the page shows when they were last updated. The terms in force on the day you place an order apply to that order.

20. Contact and grievances

A complaint about a purchase, a payment or this website is handled as set out below.

Questions, requests and complaints go to the company at the details below. You can also contact us through the form on this site.

Grievance officer

If you are not satisfied with an answer, or you want to make a complaint, write to the Grievance Officer of Durrani Lab Private Limited.

We acknowledge every complaint within 48 hours and give it a ticket number, so that you can follow its progress. We resolve it within one month of the day we receive it, and we tell you the outcome in writing.