Shipping and delivery policy

This policy is published by Durrani Lab Private Limited, whose registered office is at #1-2 Jamadar Hospital Bldg., Khori Galli, Latur, Maharashtra, India. It was last updated on 11 November 2026 and applies from that date.

1. What this policy covers

This policy explains how each kind of purchase from Durrani Lab Private Limited reaches you, and when. Most of what we sell is delivered online, and for those purchases nothing is shipped.

A working day is Monday to Friday, except public holidays in Maharashtra. This policy forms part of our terms and conditions.

2. Services and project work

Nothing is physically shipped for a service. The work is delivered electronically: by deploying it to a server or an app store, by giving you access to a code repository, or by sending you files.

The schedule is set in the proposal or statement of work for the project. Each stage is delivered as that document says, and we confirm each delivery to you in writing.

3. Software subscriptions

Access to software on subscription is given online. Once your payment is confirmed, we send the access details to the email address you gave at payment. They reach you as soon as the account is ready, and no later than 48 hours after the payment is confirmed.

4. Digital products and licences

A digital product or a licence is delivered by email or by a download link, sent to the email address you gave at payment, no later than 48 hours after the payment is confirmed. Nothing is physically shipped.

If it has not arrived by then, check the spam folder of that address, then write to contact@durranilab.com with your payment reference. We will send it again. If we cannot deliver it at all, the refund and cancellation policy applies.

5. Physical goods: dispatch

Physical goods are dispatched within 7 working days of confirmed payment. If an item cannot be dispatched in that time, we tell you before the time runs out. You can then wait, or cancel that item and have the full amount paid for it returned.

6. Physical goods: delivery time

After dispatch, delivery within India usually takes 3 to 10 working days, depending on the PIN code. The estimate for your address is given in the dispatch message.

7. Carriers and tracking

Goods are sent by courier or by post. When your order is dispatched, we send you a message by email or WhatsApp that names the carrier and gives the tracking number.

8. Shipping charges

Any shipping charge is shown as its own line in the price breakup before you pay. No shipping charge is added after payment.

9. Where we deliver

We ship physical goods to addresses in India that our carriers serve. If your PIN code is not served, we tell you before dispatch and return the full amount you paid for the item.

We do not ship physical goods outside India. Services, subscriptions and digital products are delivered online and are available to customers outside India.

10. Address and delivery attempts

Please give a full and correct address with its PIN code, and a phone number the carrier can call. The carrier makes its usual number of delivery attempts.

If a parcel comes back to us because the address was wrong or nobody could receive it, we contact you to arrange a second dispatch. We tell you the cost of the second dispatch before we send it. You can ask to cancel instead, under the refund and cancellation policy.

11. Delays

Delivery times for goods are estimates. Weather, strikes and problems at the carrier can delay a parcel. If we learn of a delay, we tell you. If a parcel has not arrived by the end of the estimate, write to us and we will trace it with the carrier.

If anything is delivered later than the schedule we stated, you have the rights set out in the refund and cancellation policy, unless the delay was caused by an event outside our reasonable control.

12. Damaged, wrong or missing items

If goods arrive damaged or defective, or the wrong item or an incomplete order arrives, please report it within 7 days of delivery. Send the order reference and photographs of the item and its packaging to contact@durranilab.com. What happens next is set out in the refund and cancellation policy.

13. Product information

The page for each physical product shows the declarations that the law requires for packaged goods, and the country of origin of the product.

14. Contact and grievances

Questions and complaints about a delivery go to the details below.

Questions, requests and complaints go to the company at the details below. You can also contact us through the form on this site.

Grievance officer

If you are not satisfied with an answer, or you want to make a complaint, write to the Grievance Officer of Durrani Lab Private Limited.

We acknowledge every complaint within 48 hours and give it a ticket number, so that you can follow its progress. We resolve it within one month of the day we receive it, and we tell you the outcome in writing.